Enjoy talking on the phone? Then working as an Inbound Call Center Operator could be just right for you.
Looking for flexible work hours around your family life or just part-time?
Then working as an inbound call center operator could be perfect for you to make extra money working from home.
Many women have chosen this career or side hustle and work when their kids are at school or in bed at night.
What equipment do you need to become an inbound call center operator?
Most companies will require you to have:
- a reliable and compatible computer
- headset
- a dedicated phone line
Normally, you’ll be asked to pass a sample test call, which is all explained to you beforehand. Don’t be too surprised if some companies ask you to check your computer, often online via special software.
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1. Will you get training to become an inbound call center operator?
Yes, lots of organizations provide you with training, some as long as 5 days. Whilst others will send you training materials to go through before your first call.
Some companies have specific location boundaries that need to be met in order to work for them, but the majority of them allow you to live anywhere.
If you need some equipment such as a headset, some companies have a preference and will send you their preferred headset and charge you a low fee of about twenty dollars.
Some will also charge you a few dollars for the credit check or background check, but this is only a handful of companies.
2. How varied is the work?
Each call center will have their own requirements. In many cases calls will be recorded to ensure the quality of your performance.
Remember, you need to have no distractions or noise in the background while you’re working.
Some call center positions are for taking orders from such things as “As seen on TV” orders or as a dispatcher for moving truck companies.
Many call centers also employ operators to take messages for companies after hours.
Most companies ask you to commit to a specific time of day to receive calls and they require a minimum amount of hours.
This will be perfect if you have a few hours a night free and can talk and work the keyboard at the same time, you’ll find that working as an inbound call center employee can fit perfectly around your family life.
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3. How much can you earn as an inbound call center operator?
This really depends on each company, but most inbound call center operators make at least $8 to $20 an hour.
Again, this all depends on the type of inbound phone work you are doing and what company it is that you work for doing this type of work.
If call center work is what you are looking for, you can apply at such companies as:
You can find very reputable inbound call center companies that do not charge you any fees to start working.
